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Terms of UseEffective April 4, 2026

DocSlurp Terms of Use

These Terms of Use ("Terms") govern access to and use of the DocSlurp websites, dashboard, APIs, SDKs, embeds, workers, and related services we make available under the DocSlurp brand (collectively, the "Service"). By accessing or using the Service, you agree to these Terms.

Business Use Only

The Service is offered for commercial and organizational use, not personal, family, or household use.

Arbitration Notice

Section 15 requires most disputes to be resolved by final, binding, individual arbitration rather than in court, to the fullest extent permitted by law.

1. Scope and contract structure

These Terms apply to all access to the Service unless we expressly enter into a separate written master agreement, order form, or other signed contract with you. If there is a conflict between these Terms and a separately signed agreement, the signed agreement controls to the extent of the conflict.

We may present additional terms, policies, product-specific conditions, or technical limits within the Service. Those materials are incorporated into these Terms by reference to the extent permitted by law.

2. Eligibility and authority

You may use the Service only if you are at least 18 years old and legally able to enter into a binding contract. The Service is intended for business, professional, and institutional use only.

If you access or use the Service on behalf of a company, organization, or other entity, you represent and warrant that you are authorized to bind that entity, and "you" includes that entity.

3. Accounts, access, and security

You must provide accurate account information and keep it current. You are responsible for all activity that occurs under your accounts, API keys, access tokens, SSO connections, and workspace credentials, whether or not you authorized the activity.

  • Maintain reasonable administrative, physical, and technical safeguards for your credentials.
  • Immediately notify us at [email protected] of any suspected unauthorized access or security incident.
  • Use role-based access and internal approval controls appropriate for the sensitivity of your content.

We may rely on instructions, uploads, configuration changes, and other actions taken through your accounts as authorized by you.

4. Fees, taxes, renewals, and suspension for non-payment

Fees, credit terms, included usage, renewal timing, and payment mechanics are determined by the pricing page, in-product purchase flow, or applicable order form in effect when you buy the Service. Unless expressly stated otherwise, all fees are non-cancelable and non-refundable, and all amounts are stated and payable in U.S. dollars.

  • You are responsible for all sales, use, value-added, withholding, and similar taxes other than taxes on our net income.
  • Subscriptions and paid plans may renew automatically if stated in the applicable order form or checkout flow.
  • We may suspend or limit access for overdue amounts, failed payment methods, chargebacks, or credit risk.

If we issue credits, promotional balances, trial entitlements, or other discretionary concessions, they have no cash value except where required by law and may be revoked if obtained through abuse, error, or fraud.

5. Customer Content, outputs, and data handling

"Customer Content" means the files, media, prompts, schemas, search queries, metadata, instructions, and other information you or your users submit to the Service, as well as outputs generated for you from that material. As between you and DocSlurp, you retain your rights in Customer Content.

You grant us and our subprocessors a worldwide, non-exclusive, royalty-free license to host, copy, transmit, transform, index, display, export, cache, and otherwise use Customer Content as reasonably necessary to provide, secure, monitor, improve, and support the Service, enforce these Terms, comply with law, prevent abuse, and investigate incidents.

  • You are solely responsible for the legality, accuracy, quality, and integrity of Customer Content.
  • You represent and warrant that you have all rights, consents, and permissions needed to submit and use Customer Content with the Service.
  • You are responsible for maintaining your own backups and retention copies unless a signed agreement expressly states otherwise.
  • Unless we expressly agree otherwise in writing, do not submit regulated data that requires heightened contractual controls, including protected health information, payment card data, classified information, export-controlled technical data, or data subject to sector-specific localization rules.

You acknowledge that the Service may use third-party infrastructure, model providers, storage services, and communications providers. We may collect and use de-identified, aggregated, operational, and telemetry data derived from use of the Service ("Service Data") for security, analytics, billing, product improvement, benchmarking, and capacity planning, provided Service Data does not identify you as the source except as required for those internal business purposes.

6. Acceptable use restrictions

You must not, and must not permit others to, do any of the following:

  • Use the Service in violation of law, regulation, sanctions program, court order, or third-party rights.
  • Upload or process content you do not have the right to use, including infringing, unlawful, defamatory, or privacy-violating content.
  • Interfere with or disrupt the Service, probe or scan for vulnerabilities without prior written approval, or bypass rate limits, quotas, or access controls.
  • Reverse engineer, decompile, disassemble, scrape, mirror, frame, or create derivative works of the Service except to the extent such restriction is prohibited by law.
  • Use the Service to develop, benchmark, or validate a competing product or service, or publish comparative or performance test results without our prior written consent.
  • Transmit malware, harmful code, spam, deceptive content, or abusive automated traffic.
  • Use the Service for high-risk activities where failure could lead to death, bodily injury, environmental damage, or other severe harm.
  • Use outputs as the sole basis for legal, medical, financial, employment, credit, housing, insurance, or similarly material decisions about a person without independent review.

7. Service changes, beta features, and availability

The Service is a pre-release, rapidly evolving platform. Features, APIs, models, schemas, runtimes, extraction pathways, retention settings, pricing structures, and compatibility layers may change, degrade, or be removed at any time, with or without notice.

We may add or remove limits, disable integrations, rotate subprocessors, reject uploads, quarantine content, or modify technical requirements in order to operate the Service responsibly. We do not commit to any uptime, support response time, roadmap item, retention period, or backwards compatibility unless we expressly agree in a signed writing.

Any alpha, beta, preview, early-access, experimental, or evaluation feature is provided "AS IS," may be unsupported, may never become generally available, and may be subject to additional restrictions.

8. Ownership, feedback, and third-party components

We and our licensors own all right, title, and interest in and to the Service, including all software, documentation, interfaces, branding, design, and underlying technology, together with all related intellectual property rights. Except for the limited rights expressly granted in these Terms, no rights are granted to you.

If you provide suggestions, ideas, bug reports, enhancement requests, or other feedback, you grant us a perpetual, irrevocable, worldwide, sublicensable, transferable, royalty-free license to use that feedback for any purpose without restriction or compensation.

The Service may include open-source software and third-party components subject to their own licenses. Those licenses, not these Terms, govern your rights in the applicable third-party components.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCSLURP AND ITS AFFILIATES, LICENSORS, SUBPROCESSORS, AND SUPPLIERS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, SYSTEM INTEGRATION, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.

Without limiting the foregoing, you acknowledge that document extraction, search, classification, summarization, embeddings, grounding, and other AI or algorithmic outputs can be incomplete, inaccurate, stale, biased, hallucinated, or otherwise unsuitable for your use case. You are solely responsible for reviewing, validating, and independently confirming outputs before relying on them. The Service is not a law firm, medical provider, accounting firm, broker-dealer, fiduciary, or records custodian, and does not provide legal, medical, tax, accounting, investment, or other professional advice.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL DOCSLURP OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SUBPROCESSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS INTERRUPTION, DATA, OR USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF DOCSLURP AND ITS AFFILIATES ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO DOCSLURP FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) $100.

The exclusions and limits in this section apply regardless of the form of action, whether in contract, tort, strict liability, statute, or otherwise, and even if any limited remedy fails of its essential purpose. To the extent a jurisdiction does not allow certain exclusions, those exclusions apply only to the maximum extent permitted in that jurisdiction.

11. Indemnification

You will defend, indemnify, and hold harmless DocSlurp and its affiliates, officers, directors, employees, contractors, agents, licensors, subprocessors, and suppliers from and against any claims, demands, actions, investigations, liabilities, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your or your users' access to, use of, or misuse of the Service.
  • Customer Content, including claims that Customer Content infringes, misappropriates, or violates rights of a third party.
  • Your breach of these Terms, applicable law, or any representation, warranty, or obligation under these Terms.
  • Your products, services, decisions, or actions that rely on or incorporate outputs from the Service.

12. Term, termination, and survival

These Terms begin when you first access or use the Service and continue until terminated. You may stop using the Service at any time. We may suspend, limit, or terminate your access to all or part of the Service at any time, with or without notice, if we believe you present risk, violate these Terms, fail to pay amounts due, create legal exposure, harm other users, or if we decide to discontinue the Service or a feature.

Upon termination, your right to use the Service ends immediately. We may delete Customer Content and account data in accordance with our retention practices unless a signed agreement or applicable law requires otherwise. Sections that by their nature should survive termination will survive, including sections concerning payment obligations, ownership, disclaimers, liability limits, indemnification, dispute resolution, and general legal terms.

13. Governing law

These Terms and any dispute arising out of or relating to these Terms or the Service are governed by the Federal Arbitration Act and the laws of the State of Colorado, without regard to conflict-of-law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.

14. Mandatory informal dispute resolution

Before starting arbitration or litigation, the claimant must send written notice of the dispute to[email protected]. The notice must include the claimant's name, contact information, relevant account identifiers, a description of the claim, the factual basis for the claim, and the specific relief sought. The parties will attempt in good faith to resolve the dispute informally for at least 30 days after the notice is received.

Compliance with this section is a condition precedent to filing arbitration or suit, to the fullest extent permitted by law. Any applicable limitations period will be tolled during this informal resolution process.

15. Binding individual arbitration; class-action waiver

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved through the informal process above will be finally resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures or, where applicable, its Comprehensive Arbitration Rules and Procedures. Judgment on the award may be entered in any court of competent jurisdiction.

  • The arbitration will be conducted in English by a single arbitrator.
  • The arbitration may be conducted remotely by video, telephonically, on written submissions, or in Denver, Colorado, at the election of the party seeking relief unless the arbitrator directs otherwise.
  • The arbitrator has exclusive authority to resolve disputes regarding interpretation, applicability, enforceability, or formation of this arbitration agreement, except a court may determine the enforceability of the class-action waiver and batch-arbitration subsection below.
  • To the extent JAMS consumer minimum standards are required by applicable law for a particular claim, those minimum standards will control for that claim.

Individual claims only

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND DOCSLURP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, RELATOR, OR OTHER REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE PROCEEDING.

The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any representative or class proceeding except as expressly provided in the batch process below.

Batch arbitration for coordinated filings

If 25 or more similar claims are asserted against DocSlurp by the same or coordinated counsel or are otherwise coordinated, the parties agree that JAMS will administer them in sequential batches of up to 25 claimants per batch, unless the parties agree otherwise. One arbitrator will be appointed per batch, and only one batch may be filed, scheduled, or adjudicated at a time unless JAMS or the arbitrator requires otherwise. Filing fees and case-management fees for later batches will be assessed only when those batches are filed. Any limitations period applicable to claims in later batches will be tolled from the time the first batch is filed until that claimant's batch is permitted to proceed.

Carve-outs

Nothing in this section prevents either party from:

  • Bringing an individual action in small claims court if it qualifies and remains there.
  • Seeking temporary, preliminary, or injunctive relief in court to protect intellectual property, confidential information, security, or misuse of the Service.
  • Filing issues relating to payment collection, unauthorized access, or equitable relief in a court of competent jurisdiction if arbitration is unavailable for that specific claim.

Opt-out right

You may opt out of this arbitration section by sending written notice to[email protected] within 30 days after you first agree to these Terms. Your notice must include your legal name, the email address associated with your account, and a clear statement that you want to opt out of arbitration. Opting out of arbitration will not affect any other part of these Terms.

Jury trial waiver for non-arbitrable claims

To the fullest extent permitted by law, if a claim proceeds in court rather than arbitration, each party knowingly and irrevocably waives any right to a jury trial.

16. Miscellaneous

  • Changes to Terms. We may update these Terms from time to time. Updated Terms are effective when posted or, if required by law, when otherwise communicated. Your continued use of the Service after the effective date of updated Terms constitutes acceptance.
  • Electronic communications. You consent to receive notices and disclosures electronically, including by email, in-product notice, or posting through the Service.
  • Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, financing, reorganization, or sale of assets.
  • Export and sanctions. You may not use the Service in or for the benefit of any country, entity, or person subject to embargoes or sanctions, or for any prohibited end use.
  • Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including infrastructure failures, acts of God, labor disputes, internet outages, denial-of-service events, or actions by third-party providers.
  • No waiver; severability. A failure to enforce any provision is not a waiver. If any provision is held unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.
  • Entire agreement. These Terms are the entire agreement between you and DocSlurp regarding the Service unless a separate signed agreement applies. You acknowledge that you have not relied on any promise or representation not expressly set out in these Terms.
  • Contact. Legal notices under these Terms should be sent to [email protected].