What is a worker?
A worker slot processes one page task at a time: parsing, layout, OCR, chunking or embedding. Your plan sets how many slots your organization can run at once, across all workspaces and runs.
Workers run on a shared fleet. The number is a ceiling on concurrency, not machines set aside for you. When the fleet is busy you may run below your ceiling; reserved capacity is an Enterprise agreement.
Why isn't one document 4× faster on Platinum than on Gold?
One run fans out to at most 128 page tasks. Gold already allows 250, so a single 1,000-page book takes about 30 s on Gold and 30 s on Platinum.
Platinum's 1,000 workers pay off when you upload many files at once: a back catalog, an archive, a nightly sync.
What happens if I run out of credits in the middle of a run?
A run that has started finishes, even if that takes your balance below zero. New runs wait until you add credits. A negative balance is paid down first by your next monthly grant or top-up.
On a paid plan, turn on auto-recharge to buy credits automatically when your balance falls below a threshold you choose, up to a monthly limit you set.
Do credits roll over?
Included credits are spent first and expire at the end of each billing period. Prepaid credits (top-ups, auto-recharge and the starter grant) don't expire while your account is active. They lapse after 12 consecutive months without billable activity, where the law allows.
How do upgrades, downgrades and cancellation work?
Upgrades take effect immediately. You pay the prorated difference for the rest of the period and receive credits in proportion to what you paid, bonus included.
Downgrades and cancellations take effect at the end of the current period, and you keep your plan until then. Change or cancel at any time from the billing portal in the app.
What happens to my documents if I cancel?
They stay. Storage keeps accruing daily at the rate card against your prepaid credits until you delete the workspaces you no longer need.
If your balance stays negative for 30 days with no payment method on file, we email you, and we may delete stored content 14 days after that notice.
Do prices include tax?
No. Prices are in US dollars and exclude tax. Checkout calculates sales tax, VAT or GST from your billing address, and you can add a business tax ID.
Can I get a refund?
Plan fees and credits aren't refundable, except where the law requires it. If a charge looks wrong or a run failed on our side, tell us and we'll review it. A refunded payment removes the credits it granted.
Do you offer an SLA, a DPA or invoicing?
Yes, on Enterprise: reserved capacity, fleet isolation, an SLA, a DPA, security review and invoiced billing. Email [email protected].
How are the estimates on this page made?
From a planning model with a per-page cost for each pipeline and page type (prose, tables and figures, scans), anchored to internal measurements of text-layer parsing, CPU layout analysis, GPU OCR and vision models. It assumes 85% parallel efficiency and 15 seconds of fixed overhead per batch.
Real documents vary. Every run in the app reports its measured pages per minute, pages per $1 and credits, and those figures are what you are billed on.